This past year has been nothing short of trying. We’ve all had to deal with the necessary quick changes, with everything from how we get groceries to how we attend work. COVID-19 seems to have flipped just about everything on its head and that most certainly includes how we put together and attend events–particularly virtual events.
Let’s face it: mediocre customer service never got anybody anywhere. And in today’s ultra-competitive world, there is absolutely no room for error when it comes to customer support and service. As competitive as the market is, it’s also increasingly digital. This means on top of keeping up with customer questions and comments, you need to do so in a way that keeps up with the times.
Whether you are hoping to gather great ideas, boost enthusiasm, and promote team bonding, brainstorming is one of the best ways to do so! But when you think of brainstorming, a group of people huddle together around the same table might come to mind.
Are your virtual events feeling a little…lackluster? Then you’re going to want to keep reading.
Take a step back: What are your patients thinking? Are their needs being met, or is there something that could be done differently? Asking these questions through healthcare surveys is what understanding patient experience is all about.
When you conduct a survey or questionnaire, you want the answers participants provide to be genuine and honest. That’s the whole point of collecting answers and data in the first place! So, how can you ensure you’re getting the most raw and real answers respondents have to provide? The answer may just be in collecting anonymous data.
What do your team meetings look like as we make our start in 2021? They’re probably a lot different than they might have been at the beginning of 2020! Many of us have had to adapt to virtual settings and attempt to accomplish all of the same things we would have in an in-person meeting. Having productive meetings and meeting culture in general, is simply different than it once was.
You’ve done the work to put an incredible survey together. It includes all of the valuable questions you need to gain better insights, it was sent out at just the right time, and it took a lot of your precious time to create. There’s just one problem! No one is engaging in your survey in order to get you the response rates you need.
Is your business utilizing social media surveys yet? If not, now’s the time to start. Here’s why.
You’ve probably been exposed at one time or another to a person who seems to have a LOT of opinions or thinks they are better than others. It could be in the workplace or even just at the family dinner table. The Dunning-Kruger effect just might be the explanation you’ve been looking for when it comes to these types of people.