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Jan 22. 2021

How COVID-19 Has Changed Virtual Events Forever

This past year has been nothing short of trying. We’ve all had to deal with the necessary quick changes, with everything from how we get groceries to how we attend work. COVID-19 seems to have flipped just about everything on its head and that most certainly includes how we put together and attend events–particularly virtual events.

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Jan 22. 2021

Could Live Chat Be the Secret to Winning the Customer Service Race?

Let’s face it: mediocre customer service never got anybody anywhere. And in today’s ultra-competitive world, there is absolutely no room for error when it comes to customer support and service. As competitive as the market is, it’s also increasingly digital. This means on top of keeping up with customer questions and comments, you need to do so in a way that keeps up with the times.

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Jan 21. 2021

Virtual Brainstorming in 2021 and Beyond

Whether you are hoping to gather great ideas, boost enthusiasm, and promote team bonding, brainstorming is one of the best ways to do so! But when you think of brainstorming, a group of people huddle together around the same table might come to mind.

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Jan 21. 2021

4 Fun Ways to Use Live Chat at Your Next Virtual Event

Are your virtual events feeling a little…lackluster? Then you’re going to want to keep reading.

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Jan 14. 2021

7 Tips for Conducting Healthcare Surveys

Take a step back: What are your patients thinking? Are their needs being met, or is there something that could be done differently? Asking these questions through healthcare surveys is what understanding patient experience is all about.

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Jan 14. 2021

How and Why It’s Time to Start Collecting Anonymous Data

When you conduct a survey or questionnaire, you want the answers participants provide to be genuine and honest. That’s the whole point of collecting answers and data in the first place! So, how can you ensure you’re getting the most raw and real answers respondents have to provide? The answer may just be in collecting anonymous data.

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Jan 08. 2021

5 Tips for Running Productive Meetings in 2021

What do your team meetings look like as we make our start in 2021? They’re probably a lot different than they might have been at the beginning of 2020! Many of us have had to adapt to virtual settings and attempt to accomplish all of the same things we would have in an in-person meeting. Having productive meetings and meeting culture in general, is simply different than it once was.

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Jan 08. 2021

Try These 5 Survey Incentives to Boost Response Rates

You’ve done the work to put an incredible survey together. It includes all of the valuable questions you need to gain better insights, it was sent out at just the right time, and it took a lot of your precious time to create. There’s just one problem! No one is engaging in your survey in order to get you the response rates you need.

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Jan 04. 2021

Why It’s Time to Start Using Social Media Surveys in 2021

Is your business utilizing social media surveys yet? If not, now’s the time to start. Here’s why.

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Jan 04. 2021

Spotting & Understanding the Dunning-Kruger Effect at Work

You’ve probably been exposed at one time or another to a person who seems to have a LOT of opinions or thinks they are better than others. It could be in the workplace or even just at the family dinner table. The Dunning-Kruger effect just might be the explanation you’ve been looking for when it comes to these types of people.

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